WHO WE ARE
We are Funerals Page Limited, the publisher of funeralspage.com the most comprehensible funerals platform in the UK to publish obituaries, biographies, and the best place to search for funerals related service providers and products.
ABOUT THIS PRIVACY NOTICE
FuneralsPage's mission is to make memories live by connecting people and creating a supporting platform to deal with difficult, challenging times when losing someone and to provide services to help make life impacting decisions. Central to this mission is our commitment to be transparent about the data we collect about you, how it is used and with whom it is shared.
We will use your personal information as needed;
to provide our products and services, for example to administer subscriptions, take orders , advert placements and handle customer service queries.
to understand how our products and services are generally perceived and to understand who our customers and users are and their preferences.
to provide the interactive features of our website, such as commenting, reacting, discussion forums etc.
to link you to direct marketing communications about products and services that we feel may be of interest.
to display digital advertising on our website that is tailored to your preferences so the online adverts you see are more relevant to you.
to manage our business and to comply with the law.
You can always contact us with questions or concerns about your privacy by emailing us at [email protected]
1. INFORMATION WE PROCESS AND WHERE IT COMES FROM
Information that we collect and process about you includes:
Personal and contact details you have provided to us, such as your name, email address, telephone number or postal address, for example when you register on the website or to receive a newsletter, or at an event where you have agreed to receive marketing materials from us or third parties.
Information you have provided when you obtain services from us or enquire about those services.
Information about your use of third-party products or services or from third parties who we may use to operate certain aspects of our business.
Information included in any communications between us or which you provide in any post on the website, or information collected via social media or which is publicly available.
Information we buy or obtain from third parties, including marketing lists; and we also collect information from cookies on your devices and this includes information about your IP address, MAC address and other identifying information, information about your devices, including your location, from third party advertising networks and how you use our products and services.
2. USE OF YOUR INFORMATION
To offer you the best user experience, products and services that are relevant to you Funerals Page may use and permit others to use your personal information as set out below,where Funerals Page have a legal basis to do so:
To provide products and services:
Funerals Page may use your information for the management of our business and improving the operation of our business and that of our business partners, to assess our internal process.
Funerals Page may use your information to assess your request to receive the products and services we offer, including where necessary other due-diligence checks.
Funerals Page may use your information to provide and administer the products and services you have selected to receive, including notifying you of changes and updates to our products and services.
Funerals Page may conduct market research to evaluate and improve our products and services generally or develop new offerings.
If you log-in to our website using social media, (e.g., Facebook, Google media platforms), you are granting permission to the social media platform to share your user details with us. This will include your name and email address which will then be used to form a user identity.
If you send us a picture, or video, for publication you confirm that you have the consent of all the people in the picture or video. If the picture, or video, features a child, or children, you confirm that you are the parent or guardian of the child, or children, and have the legal right to grant consent (or the parent or guardian of the child, or children, has granted such consent).
Where you enquire or raise complaints about our products and services, we will use your personal information to investigate and respond to your enquiry or complaint.
To understand our customers, how you use our products & services, and tailor your experience:
Funerals Page may use your information to provide a single customer view on our website and ensure we understand who our customers are and their preferences and how our products and services are generally perceived.
Funerals Page may customise and tailor your experience on our website and the products and services we offer to ensure they are more relevant to your interests and preferences.
Funerals Page may use the personal information gathered from our website to analyse and determine the level of engagement with our website and whether the communications that we send to customers are relevant, e.g., we may analyse your browsing behaviours and whether or not you open the communications that we send you.
Funerals Page may send you direct marketing communications (via email, post, or telephone) about products and services we feel may be of interest to you. You can choose not to receive direct marketing communications from us at any stage. Where you opt-in to the receipt of newsletters and other content via email we may include first and third-party advertisements, some of which may be personalised, based upon our profile of you as a customer. The personal data provided at opt-in for newsletters and accounts may also be used to enhance our profile of you, and further improve the relevance of any content which you receive across our channels and customer touchpoints.
Funerals Page will conduct analytics and modelling to identify trends and assess our performance and internal processes. We may disclose the insight we gain through such analysis to other businesses e.g., to demonstrate patterns of use to third-party ad partners and others. However, any information shared is either aggregated, anonymised or pseudonymised.
Legal obligations and information security:
Where permitted by applicable laws, where you interact with us, we may monitor, record, and retain all associated correspondence and communications, such as written letters, telephone call recordings, emails, text messages, social media messages, in person meetings and any other communications. We will do this to, (i) comply with our legal and regulatory obligations (ii), prevent, or detect crime (iii), maintain appropriate evidential records (iv), protect the security of our communications systems and (v) for training and quality purposes.
Funerals Page will use your information to monitor and manage data security and the security of our website.
Funerals Page will use your personal information to comply with our legal and regulatory obligations and monitor compliance with the same across our business. Where necessary, Funerals Page will also use your personal information to defend ourselves from any legal claims brought by you in connection with the provision of our products and services.
Funerals Page will also use personal information to manage and administer our business generally.
3. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
Sharing your Information with Third Parties
We will not sell or swap your information with any third party.
In addition to the above, we may use or disclose your personal information in order to deal with enquiries made by or about you in connection with any legal proceedings or prospective legal proceedings or as required by law or to establish, exercise or defend our legal rights.
Funerals Page share information as needed with our third-party service providers and partners as part of providing and administering our products and services or operating our business or as set out below.
When you browse our website and when you provide your email address on these (either to log in, or sign up to a newsletter, or similar) we may share it, in hashed, pseudonymised form, with our partners.
You have the right to withdraw your consent or opt-out to the processing of your personal data at any time disabling cookies on websites via your browser settings.
We will disclose your information and co-operate with appropriate bodies and authorities in good faith where we are required to by law, a court order, a regulatory authority, or otherwise, including
with the police, trading standards, regulatory authorities, or other relevant authorities
We will share information with security consultants and IT security system providers, where necessary, to monitor and manage data security and the security of our website and networks, and to develop security threat intelligence data.
We may also share information to facilitate the sale of one or more parts of our business, including if we are approached by a potential buyer or the restructuring of one or more parts of our business and with auditing organisations such as the Audit Bureau of Circulation
5. TRANSFERS OUTSIDE OF UK AND EUROPE
We’re based in the UK and the Republic of Ireland but sometimes your personal information may be transferred outside of the UK and the European Economic Area. If we do so we’ll make sure that suitable safeguards are in place, for example Adequacy Decisions, and approved contractual agreements, including standard contractual clauses, unless certain exceptions apply. We can provide more information about this on request.
6. WHAT ARE THE LEGAL GROUNDS FOR OUR PROCESSING OF YOUR PERSONAL INFORMATION (INCLUDING WHEN WE SHARE IT WITH OTHERS)?
Funerals Page rely on the following legal bases to use your personal information:
A. For the performance of a contract where it is needed to provide you with our products or services, such as:
Managing products and services you hold with us, or an enquiry about one.
Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate).
Sharing your personal information with third parties and services providers when you apply for a product or service to help manage your product or service.
to link you to direct marketing communications about products and services that we feel may be of interest.
All stages and activities relevant to managing any product or service including enquiry, application, administration, and management of accounts.
B. Where it is in our legitimate interests to do so, such as:
Managing your products and services, updating your records.
To perform and/or test the performance of our products, services, and internal processes.
For some direct marketing communications, in compliance with The Privacy and Electronic Communications Regulations, subject to appropriate controls and safeguards.
To follow guidance and recommended best practice of government and regulatory bodies.
For management and audit of our business operations including accounting.
To carry out monitoring and to keep records of our communications with you and us.
To administer our good governance requirements.
For market research and analysis and developing statistics.
To provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses.
Where we need to share your personal information with people or organisations in order to run our business.
To manage the security of our website and networks.
C. To comply with our legal obligations or where we reasonably believe we are under a legal or regulatory obligation.
D. With your consent or explicit consent
For some direct marketing communications and digital advertising activities
For some of our processing of special categories of personal data such as that related to your health.
7. HOW LONG DO WE KEEP YOUR DATA FOR?
In general, we may keep your personal information for as long as we need it for the purpose for which it was collected, plus a short additional period in case of problems. How long we keep it therefore varies according to the type of information it is and why we have it, and will range from a few days or weeks to, in some cases, several years. We may establish a full data retention policy and can provide further information on request.
8. WHAT ARE YOUR RIGHTS UNDER DATA PROTECTION LAW?
The law gives you certain rights in respect of the information that we hold about you. Below is a short overview of those rights. The website of the Information Commissioner’s Office (http://www.ico.org.uk) has a wealth of useful information in respect of your rights over your personal information. If you wish to exercise your rights, you can write to us by email [email protected] by post Funerals Page Limited, 51 Burgundy Drive, Hemel Hempstead, HP2 7BX, for the attention of the legal department.
Your right to withdraw your consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. You can withdraw
this at any time by unsubscribing from services or by contacting us at [email protected]
Your right to access the information we hold about you: With some exceptions designed to protect the rights of others, you have the right to a copy of the personal information that we hold about you, as well as information about what we do with it, who we share it with and how long we will hold it for. We may make a reasonable charge for additional copies of that data based on our administrative costs.
Your right to have inaccurate information about you rectified: You have the right to have the information we hold about you corrected if it is factually inaccurate.
Your right to object to what we do with your data, and to have restrictions placed upon it: Where we process your personal information based on our legitimate interest, you have the right to object to that processing and to have restrictions placed upon it while we consider your objection.
Your right to have your information erased in some circumstances: You have the right to require us to delete the information that we hold about you if it is no longer necessary for the purpose we collected it for, and there is no other legal basis on which we must, or are allowed to, retain it.
Your right to stop receiving direct marketing from us
You have the right to require us to stop sending you direct marketing material (for example,promotional emails). It can sometimes take a few days to action these requests.
Your right to complain to the Information Commissioner’s Office (ICO): You have the right to lodge a complaint about our handling of your personal information with the supervisory authority, which in the UK is the Information Commissioner’s Office. But before you do
9. CHANGES TO THIS PRIVACY NOTICE
It’s likely that we’ll need to update this Privacy Notice from time to time. Any changes to this Privacy Notice will be posted here and such changes will become effective as soon as they are posted. Your continued use of the website constitutes you notice of all these changes.
10. CONTACT US
If you have any questions about this Privacy Notice, or if you wish to exercise your rights you can contact us by email at [email protected] . Alternatively, you can write to The Data
Protection Officer, Funerals Page Limited, 51 Burgundy Drive, Hemel Hempstead, HP2 7BX.
This Privacy Notice was updated on 21st January 2022 to clarify our use of your personal information or reflect changes to it.